Shipping & Delivery Policy

Last updated: 6 October 2026

This Shipping & Delivery Policy forms part of our Terms of Service (“Terms”) and should be read together with our Terms of Service. By placing an order with DCS Beauty Sdn Bhd, you agree to the terms outlined below.

Please review this policy carefully before completing your purchase.

1. Shipping & Delivery Options

We offer the following delivery and collection options:

In-Store Pickup

In-store pickup is available at:

DCS Beauty Sdn Bhd Retail Store
Jade Hills, Kajang, Malaysia

Orders are available for collection Monday to Friday, 9:00 AM to 5:00 PM, excluding weekends and public holidays.

Once your order is ready for collection, we will notify you using the contact details provided when placing your order.

Please bring your order confirmation or other relevant order details when collecting your purchase.

Standard & Expedited Shipping

We offer various shipping options depending on your delivery location and order details.

In some cases, a third-party logistics provider or supplier may manage the fulfilment and delivery of your order on our behalf.

Available shipping methods, delivery times, and applicable fees will be displayed at checkout before you complete your purchase.

2. Free Shipping

We offer free [standard] shipping for [all orders / all domestic orders / orders above RM___ / other].

Any applicable free-shipping promotion will be clearly stated at checkout or during the relevant promotional period.

3. Expedited Shipping

If expedited shipping is available for your order, the applicable shipping options and fees will be displayed at checkout.

Shipping fees may vary depending on the order value, package weight, delivery destination, or shipping method selected.

If you select an expedited shipping option, we may contact you after your order has been placed if additional shipping information is required.

Please note that all delivery dates and timeframes are estimates only and are provided in good faith. Actual delivery times may vary due to circumstances beyond our control, including courier delays, weather conditions, public holidays, customs clearance, or other unforeseen circumstances.

4. Subscription Orders

If you purchase a subscription, your orders will be delivered according to the following schedule:

[Subscription Delivery Information]

Further details regarding subscription orders, including billing and cancellation, can be found in our Terms of Service.

5. International Shipping

We offer [worldwide shipping / international shipping to selected countries / international shipping to most countries].

The countries we currently deliver to are:

[List of Countries]

International shipping fees and estimated delivery times will be displayed at checkout where applicable.

Unless otherwise stated, customers are responsible for any customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Please note that customs requirements, import restrictions, and applicable taxes vary between countries. DCS Beauty Sdn Bhd is not responsible for any additional charges imposed by the customs authorities of the destination country.

For more information regarding customs procedures, please contact:

Website: [Customs URL]
Email: [Email]
Phone: [Phone Number]

6. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination, courier requirements, or applicable laws and regulations.

The following restrictions may apply:

[Insert applicable shipping restrictions, if any]

We reserve the right to refuse or cancel an order where delivery to the requested destination is not possible or permitted.

7. Delayed or Late Deliveries

While we do our best to ensure your order reaches you within the estimated delivery timeframe, delays may occasionally occur.

If your delivery is delayed, we will notify you where reasonably possible and provide an updated estimated delivery date.

Once an order has been handed over to the courier, delivery times may also be affected by circumstances outside our control.

If you believe your order has been significantly delayed or has not arrived within the expected timeframe, please contact us so that we can assist you in checking the status of your delivery.

8. Questions About Returns

For information regarding returns, exchanges, or refunds, please refer to our [Return & Refund Policy].

If you have any questions about returning an order, please contact us using the details below.

9. Contact Us

If you have any questions, concerns, or comments regarding this Shipping & Delivery Policy, please contact us:

DCS Beauty Sdn Bhd

Phone: [Phone Number]
Email: [Email Address]
Online Contact Form: [Contact Form URL]

We will be happy to assist you with any questions regarding shipping, delivery, or your order.