Frequently Asked Questions
Everything you need to know about shopping with DCS Beauty.
Orders & Delivery
Where can I place an order?
You can place your orders through our official website and online shopping platforms, including Shopee, Lazada and TikTok Shop.
How long does delivery take?
Orders are shipped within 2 working days after confirmation. Delivery time may vary depending on the courier and destination.
Do you deliver nationwide?
We currently deliver within Malaysia.
Can I track my order?
Yes! Once your order has been shipped, you can use the tracking information provided by the courier or shopping platform.
Products & Stock
How do I check product availability?
You can check the product listing on our website. For the latest stock updates, feel free to contact our team.
What if an item is out of stock?
You may contact us to enquire about restocking availability and estimated arrival dates.
Do you offer bulk purchases?
Please contact our team for enquiries regarding bulk orders and product availability.
Store & Location
Where is your store located?
No. 26 Ground Floor, Commerce Village, Jalan Jade Hills Utama 1/2, Jade Hills, 43000 Kajang, Selangor.
What are your operating hours?
Monday to Friday, 8:30 AM – 5:30 PM (exc Public Holidays). Please contact us before visiting.
Can I visit your store to purchase products?
Please contact our team in advance to confirm visiting arrangements and product availability.
Payment & General Enquiries
What payment methods do you accept?
Available payment methods will be displayed during checkout. For other payment enquiries, please contact our team.
How can I contact DCS Beauty?
You can reach us through our website, social media platforms or official contact channels.
OEM & Private Label
Do you provide OEM skincare services?
Yes! We provide OEM solutions covering skincare product development, formulation, manufacturing and packaging.
How can I start my own skincare brand?
Get in touch with our team to discuss your product ideas, requirements and project details.
Can I customise my own skincare products?
Yes! We can discuss your product requirements and customisation options with our OEM team.