1-Year Limited Warranty Policy

At DCS Beauty, we are committed to providing quality salon equipment and products to our customers. This Limited Warranty Policy explains the warranty coverage available for eligible electrical salon equipment purchased from DCS Beauty, including what is covered, what is not covered, and how warranty claims are handled.

1. What Does Our Warranty Cover?

Our 1-Year Limited Warranty covers functional defects and malfunctions that affect the normal operation or intended use of an eligible electrical salon product.

In simple terms, the warranty applies when the product does not work as intended due to a manufacturing or functional defect.

Examples of issues that may be covered include:

The equipment does not turn on or operate properly.
A function or feature stops working as intended.
The equipment develops a fault during normal and proper use without an identifiable external cause.
A component fails during normal use and affects the operation of the equipment.

All warranty claims are subject to inspection and assessment by DCS Beauty.

Cosmetic Defects

Cosmetic defects that do not affect the functionality or performance of the product are not covered under warranty.

This includes cosmetic imperfections or defects originating from the supplier or manufacturer that do not affect how the equipment functions, such as minor marks, scratches, colour differences, finishing imperfections, or other appearance-related issues.

If the product is functioning normally and the issue does not affect its intended use, it will generally not be considered a warranty claim.

However, if a defect or damage is severe enough to affect the product's functionality or proper operation, DCS Beauty may assess the issue on a case-by-case basis.

2. Damage During Delivery

DCS Beauty takes reasonable care to ensure that products are properly packed and protected before being handed over to the courier.

Depending on the product, protective measures may include bubble wrap, protective plastic wrapping, suitable boxes, fragile-item labels, glass-item warnings, and other appropriate packaging materials.

However, despite these precautions, products may still be damaged during transportation due to improper handling by the courier or circumstances beyond DCS Beauty's reasonable control.

Damage that occurs during transportation after the product has been handed over to the courier is considered courier or transit damage and is not covered under the product warranty.

Reporting Courier Damage

If a product arrives damaged or physical damage is discovered upon opening the parcel, customers must report the issue promptly and within the claim period stipulated by Shopee, the relevant marketplace, or the applicable courier service.

Customers should not wait for an extended period before reporting suspected delivery damage.

For Shopee orders, customers should follow the applicable Shopee Return/Refund and damaged-item claim process and timeframe.

Customers should:

Check the condition of the parcel and product as soon as possible after delivery.
Take clear photos and/or videos of the parcel, shipping label, packaging, and product if any damage is found.
Keep the original packaging and all protective materials.
Report the damage through the applicable Shopee/courier claim process within the required timeframe.
Contact DCS Beauty as soon as possible after discovering the damage.
Provide the relevant photos, videos, order details, and other information requested by DCS Beauty.

Customers are advised to check their items before confirming receipt of the order through the applicable marketplace.

Late Reports

DCS Beauty cannot guarantee that a courier or marketplace claim can be made after the applicable claim period has expired.

If a customer reports physical damage weeks or months after delivery, and the applicable courier or marketplace claim period has already passed, DCS Beauty may be unable to submit, process, or recover the claim from the courier.

In such circumstances, DCS Beauty may request supporting evidence and assess the situation on a case-by-case basis. However, DCS Beauty is not responsible for courier damage that was not reported within the applicable claim period.

For example, if an order was delivered in August but physical damage was only reported in October, the applicable courier or marketplace claim period may already have expired. In such circumstances, DCS Beauty may no longer be able to pursue the courier claim, particularly where our records show that the product was packed and handed to the courier in good condition.

DCS Beauty's Packing Condition

DCS Beauty takes reasonable precautions to protect products before shipment and makes reasonable efforts to ensure that items are packed in suitable condition before being handed over to the courier.

Where available, DCS Beauty may retain or provide packing records, photographs, videos, or other evidence showing the condition of the product before shipment.

However, once the parcel has been handed over to the courier, the handling and transportation of the parcel are outside DCS Beauty's control.

DCS Beauty therefore cannot guarantee that a product will remain undamaged throughout transportation.

Customers are responsible for checking their parcel promptly upon delivery and following the applicable marketplace or courier claim procedures within the required timeframe.

3. Damage During Normal Use

If an electrical salon product becomes damaged or stops functioning during normal and proper use, without an accident, misuse, external impact, or other identifiable cause, DCS Beauty may assess the product under the warranty.

For example, if a component suddenly fails during normal operation and the failure affects the product's intended function, it may be considered a warranty issue.

All such cases are subject to inspection and assessment by DCS Beauty.

A product that develops a genuine functional failure during normal use may remain eligible for warranty even where there is visible damage, provided that the damage is not caused by an accident, misuse, unauthorised modification, or other excluded circumstances.

4. Warranty Identification and Product Verification

Eligible products supplied by DCS Beauty are normally provided with a DCS Beauty warranty sticker, which records the month and year of the original order.

Products may also carry a DCS Beauty distributor or company identification sticker.

These stickers help us verify that the product was supplied by DCS Beauty and assist us in identifying the applicable warranty period.

The warranty sticker and company/distributor identification sticker should remain attached to the product and should not be intentionally removed, altered, or tampered with.

Missing or Unreadable Stickers

If a warranty or company/distributor sticker is missing, damaged, or no longer readable, DCS Beauty may request additional information to verify the product and purchase.

Where possible, we may check our internal records, order history, invoices, receipts, customer information, or other available records to determine whether:

The product was purchased from DCS Beauty.
The product is an actual DCS Beauty-supplied product.
The original purchase date can be verified.
The product remains within the applicable warranty period.

If the purchase and product can be satisfactorily verified through our records or other supporting documentation, DCS Beauty may, at management's discretion, consider providing warranty support on a case-by-case basis.

However, the absence of the required identification stickers does not automatically guarantee warranty coverage.

Each situation will be assessed individually.

If DCS Beauty is unable to verify the purchase, product origin, warranty period, or whether the product was supplied by DCS Beauty, we reserve the right to reject the warranty claim.

Products Not Supplied by DCS Beauty

Some salon equipment may look identical or very similar externally but may have different specifications, internal components, versions, or suppliers.

DCS Beauty is only responsible for products that can be reasonably verified as having been supplied by DCS Beauty.

If a product appears to be a similar or identical model but cannot be verified as a DCS Beauty-supplied product, DCS Beauty reserves the right to reject the warranty claim or decline to provide repair services.

This is because attempting to repair or modify equipment that was not supplied by DCS Beauty may involve different specifications or internal components, and DCS Beauty cannot accept responsibility for products that are not verified as part of our supplied product range.

Where the required identification stickers are missing and there is also insufficient supporting evidence to verify the product's origin or purchase from DCS Beauty, the warranty claim may be rejected.

All such cases are subject to management review and case-by-case assessment.

5. Unauthorised Opening, Dismantling or Repair

The warranty will generally be void if a product has been opened, dismantled, modified, repaired, or tampered with by the customer or an unauthorised third party without prior instruction or approval from DCS Beauty.

This is because once a machine has been opened or dismantled without our instruction, we may no longer be able to determine whether additional damage, changes, or faults occurred during the process.

DCS Beauty may therefore reject a warranty claim where the product has already been dismantled or tampered with before being assessed by us.

Customers should not open, dismantle, modify, or attempt to repair the equipment themselves unless instructed by DCS Beauty.

DCS Beauty-Directed Inspection

In certain situations, DCS Beauty may instruct a customer to carry out specific basic checks or inspection steps to help identify the cause of a problem.

These instructions will be provided case-by-case, depending on the product and reported issue.

If DCS Beauty specifically instructs the customer to open, inspect, or carry out a particular step on the equipment as part of the warranty assessment, doing so will not automatically void the warranty, provided that the customer follows our instructions.

If the issue cannot be resolved through the instructed inspection, the warranty claim may remain valid and DCS Beauty will determine the appropriate next step based on the circumstances.

6. What Is Not Covered by Warranty

The warranty does not cover damage, defects, or problems caused by:

Accidental drops, impacts, knocks, or other accidents.
Intentional damage or misuse.
Abuse, negligence, or improper handling.
Incorrect installation, operation, or maintenance.
Unauthorised repairs, modifications, alterations, or servicing.
Opening or dismantling the equipment without DCS Beauty's instruction.
Failure to follow the product's operating or care instructions.
Damage caused by water, fire, floods, lightning, power surges, unstable electrical supply, or other external factors.
Normal wear and tear.
Cosmetic defects that do not affect the functionality or performance of the product.
Damage occurring during courier or transportation after the product has been handed over to the courier.
Products that cannot be verified as being supplied by DCS Beauty.

In general:

If the product is functioning as intended and the issue is purely cosmetic, it is not covered under warranty.

If the product is not functioning as intended due to a defect that occurred during normal and proper use, DCS Beauty may assess the issue under the warranty.

7. Warranty Period

The standard warranty period is one (1) year for eligible electrical salon equipment.

The warranty period begins from the original date of purchase/order, as recorded by DCS Beauty and/or identified by the applicable warranty sticker.

Customers may be required to provide proof of purchase, such as an official receipt, invoice, order record, or other supporting documentation.

If a product or component is repaired or replaced under warranty, the repair or replacement does not restart or extend the original warranty period. The repaired or replacement item remains covered only for the remaining period of the original warranty.

8. Warranty Repair Service

For issues confirmed to be covered under this warranty, DCS Beauty provides repair service without repair or labour charges during the applicable warranty period.

Depending on the nature of the issue, DCS Beauty may:

Repair the product using suitable replacement parts.
Replace defective components.
Replace the product with the same or a similar model where repair is not reasonably possible.

The appropriate solution will be determined by DCS Beauty after inspection and assessment.

Transportation and Shipping

While the repair service itself is provided free of charge for valid warranty claims, transportation, delivery, and shipping costs are not included in the warranty.

Customers are responsible for the cost of transporting or shipping the product to DCS Beauty for inspection or repair.

Customers may choose, where applicable, to:

Send or arrange delivery of the product to DCS Beauty at their own transportation cost.
Bring the product directly to our store for assessment or repair.
Request an on-site visit by DCS Beauty, subject to availability.

For on-site service, applicable transportation, travelling, parking, toll, distance, or other service-related charges will be borne by the customer.

DCS Beauty will inform the customer of applicable charges before arranging an on-site service visit, where reasonably possible.

9. How to Make a Warranty Claim

To request warranty service, customers should contact DCS Beauty through our official customer service channels.

Customers may be required to provide:

Proof of purchase, such as an official receipt or invoice.
Product name and model.
Warranty sticker details, where applicable.
A description of the issue or fault.
Photos or videos showing the issue, where applicable.

DCS Beauty may request additional information or require the product to be inspected before confirming whether the issue is covered under warranty.

Please do not attempt to repair, open, dismantle, or modify the product yourself unless specifically instructed by DCS Beauty.

10. Inspection and Warranty Assessment

All warranty claims are subject to inspection and assessment by DCS Beauty.

If the reported issue is confirmed to be covered under the warranty, the applicable repair service will be provided without repair or labour charges during the warranty period.

If the issue is determined to be outside the warranty coverage, DCS Beauty will inform the customer accordingly.

Any repair, replacement parts, transportation, travelling, or service charges may then apply.

DCS Beauty reserves the right to determine whether an issue is covered under this Warranty Policy based on the condition of the product, available evidence, inspection results, purchase records, and the circumstances of the reported issue.

11. Skincare and Non-Electrical Products

Our 1-Year Limited Warranty does not apply to skincare products, cosmetics, consumables, or other non-electrical products, unless otherwise specifically stated.

However, if you notice an unusual smell, texture, colour, appearance, leakage, or other abnormal condition with a skincare product before its expiry date, please contact DCS Beauty as soon as possible.

We may request photos, videos, batch information, proof of purchase, expiry date, or other details to help us assess the issue.

For hygiene and safety reasons, customers should not continue using a skincare product if they believe the product has become abnormal or unsuitable for use.

Where appropriate, DCS Beauty may advise the customer to discontinue use and dispose of the affected product safely.

Any replacement, credit, refund, or other resolution for such cases will be considered case-by-case after assessment and does not constitute a warranty claim.

12. Services After Warranty Expiry

The expiry of the warranty does not necessarily mean that DCS Beauty cannot provide repair services or spare parts.

Customers may still contact DCS Beauty after the warranty period to enquire about available repair yes, the “glitch” was on my side — I was unnecessarily splitting the policy into sections instead of givingundefinedundefined services, spare parts, or technical assistance.

However, any service provided after the warranty period will be chargeable.

Depending on the situation, charges may include:

Transportation or shipping costs.
Service or labour charges.
Replacement parts or components.
On-site visit or travelling charges.
Other applicable service-related costs.

The applicable charges will depend on the product, nature of the issue, parts required, and location.

Where reasonably possible, customers will be informed of applicable charges before proceeding with paid repair or service.

13. Warranty Limitations

This warranty is provided to the original purchaser and is not transferable unless otherwise agreed by DCS Beauty.

Warranty coverage applies only to eligible products that can be verified as being supplied by DCS Beauty.

DCS Beauty reserves the right to reject a warranty claim where:

The product cannot be verified as a DCS Beauty-supplied product.
Required identification stickers are missing and the product or purchase cannot be satisfactorily verified.
The product has been opened, dismantled, modified, or repaired without DCS Beauty's instruction or approval.
The issue is caused by accidental, intentional, improper, or unauthorised use.
The issue is purely cosmetic and does not affect functionality.
The damage occurred during courier transportation and was not reported within the applicable courier or marketplace claim period.
The warranty period has expired.
The issue falls outside the coverage described in this policy.

Nothing in this Warranty Policy is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Contact Us

For warranty enquiries, repair requests, or product concerns, please contact DCS Beauty through our official customer service channels.

Please have your order number, receipt or invoice, product name/model, warranty sticker details, and information about the issue ready so that we can assist you more efficiently.

DCS Beauty Sdn Bhd
Kajang, Selangor, Malaysia